Shipping policy

Last Updated: March 8, 2025

At Ovii, we prioritize delivering your order promptly and efficiently. Below, we've outlined our shipping procedures, timelines, and related guidelines.

Processing Time

  • Orders are processed within 1-2 business days after order placement (excluding weekends and holidays).

  • During high-volume periods like product launches or sales, processing may take slightly longer. We appreciate your patience and understanding.

Shipping Rates & Delivery Estimates

  • Standard Shipping (5-7 business days): Free within the United States

  • International Shipping (5-15 business days)

  • Duties and taxes for international orders are the responsibility of the customer.

Shipping Destinations

We currently ship to the following countries and regions:

North America
United States, Canada, Bermuda, Greenland

Central America and Caribbean
Anguilla, Aruba, Bahamas, Barbados, Belize, Cayman Islands, Costa Rica, Dominican Republic, El Salvador, Grenada, Guadeloupe, Guatemala, Haiti, Honduras, Jamaica, Martinique, Nicaragua, Panama, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Trinidad and Tobago, Turks and Caicos Islands

South America
Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Guyana, Paraguay, Peru, Suriname, Uruguay, Venezuela

Europe
Albania, Austria, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hungary, Iceland, Ireland, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Republic of Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Sweden, Switzerland, Ukraine, United Kingdom

Africa
Algeria, Benin, Botswana, Côte d'Ivoire, Comoros, Democratic Republic of the Congo, Egypt, Equatorial Guinea, Ethiopia, Ghana, Kenya, Libya, Madagascar, Mali, Mauritius, Mozambique, Namibia, Nigeria, Réunion, Rwanda, Senegal, Seychelles, South Africa, Tanzania, Tunisia, Uganda, Zambia, Zimbabwe

Asia
Armenia, Azerbaijan, Bahrain, Bangladesh, Brunei Darussalam, Cambodia, China, Cyprus, Georgia, Hong Kong, India, Indonesia, Iraq, Japan, Jordan, Kazakhstan, Republic of Korea, Kuwait, Kyrgyzstan, Lebanon, Macao, Malaysia, Maldives, Mongolia, Myanmar, Nepal, Oman, Pakistan, Philippines, Qatar, Saudi Arabia, Singapore, Sri Lanka, Taiwan, Thailand, United Arab Emirates, Uzbekistan, Vietnam

Oceania
Australia, Fiji, French Polynesia, New Caledonia, New Zealand

Order Tracking

  • After your order ships, you'll receive a confirmation email with your tracking number.

  • You can track your shipment status directly via the carrier’s website.

Shipping Delays

  • While we strive for timely deliveries, unexpected circumstances like severe weather or carrier delays might affect shipping times.

  • Ovii is not liable for delays caused by carriers. If your shipment is significantly delayed, please contact us at support@ovii.com.

Damages and Issues

  • If your order arrives damaged, please contact us immediately at support@ovii.com.

  • Keep all packaging materials and damaged items, as they may be required for shipping carrier claims.

Lost or Stolen Packages

  • Ovii is not responsible for packages marked as delivered but subsequently lost or stolen. We will provide tracking details to help you investigate.

Returns and Exchanges

  • For details on returns and exchanges, contact support@ovii.com or refer to our returns policy.